Camps International – we do great stuff! 

In a nutshell, we provide expedition opportunities for schools through our experiential school travel programmes in Africa, Asia and Latin America. The “Camps Effect” is the impact that our expeditions have on those who travel with us as well as the impact that our community and conservation projects have on people and the planet. It’s at the core of all that we do and no surprise that our crew tells us that this makes for a much happier Monday morning feeling!

The Role

As a Travel Support Coordinator, you play a vital role in ensuring our teachers, students, and parents feel supported, informed, and confident throughout their journey with us.

You are the key contact for your assigned schools, offering seamless service from initial contact through to expedition completion. Your work helps maintain strong relationships and keeps everything running smoothly.

Key Responsibilities:

• Build and maintain strong relationships with teachers, students, and parents, providing prompt and friendly support – this includes fundraising assistance, payment chasing, managing medical processes, and more.
• Take full ownership of your assigned schools in an Account Management capacity, working closely with teachers.
• Respond to enquiries and manage communications to ensure all client needs are met with professionalism and care.
• Keep our internal database fully up to date, with excellent attention to detail.
• Contribute to retention targets and assist in managing cancellations.
• Deliver webinars such as Responsible Traveller Training, Fundraising Support, and Pre-Departure Meetings.
• Provide operational support to local teams pre, during and post team’s travel, particularly during the busy UK summer season.
• Hold the Emergency Phone during out-of-office hours (on a rota), ensuring 24/7 support for in-country teams.
• Attend and support teacher and leader training events, which may include overnight stays and weekends.
• Travel may be available, typically during October Half Term, to support teachers in the field, visit camps, and engage with local staff.
• Get involved in both short- and long-term projects to support the success of the Travel Support team.

Key Attributes for Success in This Role:

• Strong team spirit and collaboration
• Flexibility and adaptability to shifting priorities
• Ability to multitask effectively
• Friendly and calm telephone manner
• Clear, helpful, and thorough communication via email
• Consistent at meeting deadlines
• Exceptional attention to detail
• Excellent organisational and administrative skills

Important Information

• Location: Office Based Role
• Schedule: Monday to Friday (some weekend working, shift patterns during the summer travel season)

Other Benefits

Along with the Camps Employee benefits you also benefit from:

• Casual dress
• Free on-site parking

We are always on the look out for extraordinary people to join the Camps Crew 

We can’t do what we do without our team of highly prized Expedition Leaders. We are always on the look out for extraordinary people to join our extended family and help young people achieve absolutely awesome things in really cool places! 

What qualifications do I need? 

Scuba Expedition Leaders:

Minimum 16 hour Outdoor 1st Aid qualification. Enhanced DBS check showing no adverse information (issued within the last 18 months). Experience working with young people in an outdoor and residential setting. Extended travel experience in similar locations to ours. 

Mountain/Trek Expedition Leaders:

Minimum Mountain Leader Assessed (Summer). Minimum 16 hour Outdoor 1st Aid qualification. Enhanced DBS check showing no adverse information (issued within the last 18 months). Experience working with young people in an outdoor and residential setting. Extended travel experience in similar locations to ours. Altitude or jungle experience is an advantage. 

How do I apply? 

Email a copy of your CV to leaders@campsinternational.com 

Due to the high volume of applicants we receive for these roles, unfortunately we are unable to reply to all candidates. 

What is the process for selection? 

If your qualifications and experience meet the criteria above, we will invite you to attend a Leader Selection Event. 

What happens next? 

If you are successful we will offer you an expedition and contact at least two referees. 

What are leaders expected to do? 

• Attend the Leader Training Weekend – held in the beautiful New Forest

• Attend a Pre-departure Meeting with your team of students and teachers 

• Meet your team on the day of departure to complete kit check and travel to the airport 

• Look after the health, safety and enjoyment of your team throughout the expedition

• Complete a Post Expedition Report (PXR) and return med kit/expedition paperwork to us

• Important to note! The majority of our expeditions are 4 weeks long and take place between July and August
  

• The key focus of our expeditions is volunteering, the adventure phase is a small part of what we do

• All our expeditions are fully supported. If spontaneity is your thing we may not be the right choice for you

What are we looking for? 

• Energetic and enthusiastic people who can motivate and inspire young people

• Solution focused and creative people who will help overcome potential issues

• Confident and capable people who are able to make reasonable decisions in a variety of situations 

• Team oriented people who can shape and mould a group of people

What can you expect from us?  

• All logistics arranged including transport, food, accommodation and adventure activity 

• Support from our team of in-country staff allowing you to concentrate on the specific needs of your team

• Support from our UK team before, during and after the expedition

• From time to time there may be other opportunities in a wide variety of locations for those that have previously led for us. Discount with Cotswold Outdoor and other relevant suppliers 

Other questions? Give us a call on 01425 485390 or email leaders@campsinternational.com